Dreadlocks Denver Policies

DREADLOCKS DENVER POLICIES

In order to maintain business well-being, we will not make exceptions to Dreadlocks Denver policies. Thank you in advance for your understanding and cooperation!

BOOKING POLICY:

  • ALL BOOKINGS must be completed online, or at the time of an in-person consultation. No exceptions.
  • The following services require a consultation + a non-refundable, $100 security deposit to be booked: installations, extension installations, color services and major repair appointments requiring more than 4 hours.
  • Interested in our services that require a consultation, but live out of state? Please email staff@dreadlocksdenver.com to schedule a virtual consultation. You will receive a response in 24-72 hours.
  • Clients with repeated cancellations, that are continually late, or no-show appointments will be required to leave a non-refundable deposit in order to book our services again. We also reserve the right to refuse any service at our discretion.
  • All deposits, except those for extension installations, will go towards your service total price on the day of your appointment.
  • Please read the service descriptions provided on our Service Menu + Booking page if you have dreadlocks and are unsure of how much time to book for maintenance. Remember, booking too much time is always better than not booking enough time! 😊

CANCELLATION POLICY:

  • We do not charge an additional fee for cancellations. If your scheduled service required a deposit, however, it is non-refundable.
  • If you notify us of a cancellation at least 48 hours before your appointment time, your appointment can be rescheduled. Additionally, if the initial appointment required a deposit, it will still go towards your service total price (excludes extension installation appointments).
  • Interested in getting on our cancellation waiting list? Please send an email to staff@dreadlocksdenver.com with your name, phone number, desired service, time needed for that service and days of the week that work best for you.

LATE POLICY:

  • Your appointment will be cancelled or rescheduled if you are 20 minutes late to your appointment; if you reschedule and the initial appointment required a deposit, it will still go towards your service total price (excludes extension installation appointments).
  • If you are less than 20 minutes late to your appointment, you will be charged from your scheduled appointment time.

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